FAQ English

Frecuently Asked Questions


How may I order?

Online shop

Order through our web shop any day of the week and any time!

By e-mail:



May I see the piece before buying it?

If you would like to see any piece before buying it, we will be glad to set a Skype appointment with you upon request!

Skype: artesanal.europa


How long does the shipment takes?

Your order will be shipped to you after the payment and will take between 2 to 5 days to reach your destination in Europe. All orders will be shipped by registered mail.


Further questions?

Please contact us by email or by phone, we will be glad to talk to you!

Phone (English & Spanish):

+43 0676 387 2864

Phone service from Monday to Friday, from 9am to 6pm.